Privacy & Data Protection Policy

Last Updated: January 2026

1. Our Commitment to Your Privacy

Welcome to 971 Play. Your trust is the foundation of our service. We are dedicated to safeguarding your personal information through industry-leading security protocols and transparent data practices. This policy outlines how we collect, process, and protect your data in strict accordance with global standards, including GDPR, CCPA, and the specific regulatory requirements of our licensing jurisdictions.

By utilizing our platform, you acknowledge and agree to the practices described herein. If you do not agree with these terms, please discontinue the use of our services immediately.

2. Information We Collect

To provide a secure and compliant gaming environment, we collect data across three primary categories:

2.1 Personal Identifiable Information (PII)

We collect information that identifies you as an individual, primarily during registration and financial transactions:

• Identity Data: Full name, date of birth, and gender (to ensure legal age compliance).
• Contact Details: Email address and mobile number for account security and essential updates.
• Residential Data: Physical address and postal code to verify jurisdictional eligibility and prevent access from restricted territories.
• Financial Information: Truncated card details, e-wallet identifiers, and transaction history. Note: We utilize PCI DSS-compliant processors; raw credit card data is never stored on our local servers.
• KYC Documentation: Copies of government-issued IDs, passports, and utility bills required for anti-money laundering (AML) compliance.

2.2 Automatically Collected Technical Data

When you interact with 971 Play, our systems automatically log:

• Network Identifiers: IP addresses used for geo-blocking and fraud detection.
• Device Metadata: Browser type, operating system, and device hardware models to optimize performance.
• Usage Patterns: Pages visited, duration of sessions, and navigation paths to improve user experience.
• Cookies: Small data files used to remember your preferences and maintain secure sessions (see Section 9 for our Cookie Policy).

2.3 Gaming & Activity Logs

As a regulated operator, we maintain detailed records of:

• Wagering History: Bets placed, game outcomes, and total wins/losses.
• Financial Movement: Real-time account balances and bonus wagering progress.
• Integrity Logs: Interaction timestamps and in-game chat logs to ensure fair play and prevent collusion.

3. How We Utilize Your Information

Your data is processed only for specific, legitimate purposes:

3.1 Service Delivery

• Account Management: Maintaining your profile and processing deposits/withdrawals.
• Support: Providing personalized assistance via our 24/7 help desk.
• Communications: Sending critical service alerts and, where opted-in, exclusive promotional offers.

3.2 Legal & Regulatory Compliance

• AML/KYC: Fulfilling legal mandates to prevent financial crime.
• Responsible Gaming: Monitoring play patterns to identify and assist users at risk of gambling-related harm.
• Reporting: Providing necessary documentation to gaming regulators and tax authorities.

3.3 Platform Optimization

• Feature Development: Using anonymized data to design new games and improve site navigation.
• Security: Deploying AI-driven tools to detect bonus abuse and unauthorized access attempts.

4. Legal Basis for Processing (GDPR Compliance)

We process data based on the following legal pillars:

1. Contractual Necessity: To fulfill our agreement to provide gaming services to you.
2. Legal Obligation: To comply with international banking and gambling laws.
3. Legitimate Interests: To protect our platform from fraud and improve our products.
4. Consent: Where you have explicitly opted in (e.g., marketing newsletters).

5. Data Sharing & Disclosure

971 Play does not sell your personal data to third parties. We only share information with:

• Certified Partners: Payment processors, identity verification agencies, and game developers.
• Regulatory Bodies: When legally compelled by subpoenas or gambling commissions.
• Corporate Restructuring: In the event of a merger or acquisition, your data remains protected under this policy.

6. Data Security Measures

We employ bank-grade encryption (SSL/TLS) and advanced firewalls to protect your data. Access to sensitive information is restricted to authorized personnel only, and all third-party partners undergo rigorous security audits.

7. Your Rights

Depending on your jurisdiction, you have the right to:

• Access the data we hold about you.
• Rectify any inaccuracies in your personal information.
• Erasure (The “Right to be Forgotten”), subject to legal data retention requirements.
• Object to automated decision-making or direct marketing.

8. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: 24/7 via the website dashboard.